Returns Policy

 

General return of items.

 

The following items may not be returned:

• Personalised items, except when defective
• Waterslides
• Electronic gift vouchers

Incorrectly items may be returned if:

• It is returned within 7 working days and at your cost;
• It is undamaged and unused;
• In its original packaging with the stickers still attached

In order to log a return, you will be required to send us an email within 24 hours of receipt notifying us of the return and reason.

Defective items will be collected by us.

 

Our courier is entitled to refuse collection of a product that is not properly packaged for transport. 

 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference). 

 

Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

 

Want to Exchange?

 

We reserve the right to inspect the product to validate your return.

 

Not What You Ordered?

 

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

 

Products Not Eligible For Returns

 

The following products are not eligible for a refund, exchange or credit:

• electronic vouchers
• waterslides; or
• products which have been personalized for you or made to your specifications, unless defective.

Products Damaged After Delivery

 

Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by logging a return via email.

 

Repairs and replacements could take longer, depending on parts/replacement availability.

 

Defective Products

 

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

 

The following will NOT be regarded as defects and will not entitle you to a return under this section:

• Faults resulting from normal wear and tear; damage arising from negligence, user abuse or incorrect usage of the product.
• Famage arising from electrical surges or sea air corrosion.
• Famage arising from a failure to adequately care for the product.
• Famage arising from unauthorized alterations to the product.
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.